Shipping & Returns

Due to our in-store fulfilment process your order may arrive in MULTIPLE shipments. We apologize in advance for the inconvenience. Orders are subject to verification and approval before shipping and may take additional days to process.

We only ship packages during the business week and do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

There will be a credit card authorization hold for your total order amount. You will be charged for the individual items when they are shipped which may result in multiple charges. Once your item(s) have shipped, you will receive an email notification(s) with tracking information.

RETURNING ONLINE ORDERS:

Returning online orders is easy - send back your unwanted items by mail or take them to a True Religion store. To return by mail, see information below. To return your items in person, just take your items and order confirmation to your closest True Religion store.

RETURNING BY MAIL (Canada):

Any Canada online purchases made at ca.truereligion.com can be returned and shipped back to our warehouse within 30 days of purchase for a refund/credit.

Please follow the following steps:

  1. Products must be returned in their original packaging and you must include your original packing slip with your return. If you do not have the original packing slip, please print your order confirmation and include it in your shipping box.
  2. Pack and seal your box securely, in the original box if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.
  3. Mail your return to the address below (for tracking purposes, we highly recommend to keep a copy of your return tracking information). Please note that you are responsible for return shipping fees.

True Religion Returns
5101 Orbitor Dr
Mississauga, ON L4W 5R8
Customer Service 844-351-5770

Once your package has been received, your refund will be processed within 10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer support team (contact info is at the bottom of the page).

RETURNING ONLINE PURCHASES IN STORES (Canada):

You may also return your order to any Canada or U.S. True Religion full price or outlet location, accompanied by your order confirmation and packing slip. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item. A government issued photo ID is required for all in-store returns and exchanges.

Note: Stores cannot refund Paypal or AfterPay orders. These type of orders must to be shipped back to our warehouse.

RETURNING IN-STORE PURCHASES

Items purchased in one of our stores can be returned to any True Religion store. Find a store near you to check store hours and address info. Take your item and receipt to the store to return. Most returns will be credited back to your original form of payment within 5 business days.

RETURNING INTERNATIONAL RETURNS:

Please contact us at customersupport@truereligion.com and we will provide you with an international return label and instructions. All international refunds will be credited to you by BorderFree in the same currency and exchange rate as your original order.

RETURN A GIFT:

Follow instructions above for returning online orders or returning to a store.

DAMAGE OR DEFECTIVE PRODUCTS

If you receive a damaged or defective item, please call us at 844-351-5770 and we will help you return the item.

Shipping:

FREE STANDARD SHIPPING:

True Religion offers Free Standard Ground Shipping on all orders of $150 or more.

Our Shipping Fees:

Shipping Methods Ground via USPS 2nd Day via UPS Next Day via UPS
Delivery Times Delivery in 7-10 Business Days Delivery in 2 Business Days Delivery by Next Business Day
Cost $8.00 $20.00 $30.00

Express/Expedited shipping: order must be submitted by 12pm PST

True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service.

Ground Shipping

Following credit card verification and order processing (1-2 business days), you will receive your order within approximately 7-10 business days. This timeframe does not include weekends or holidays.

2nd Day Shipping

Orders placed before 2:00 PM EST will arrive within 2 business days; pending credit card authorization and verification. This timeframe does not include weekends or holidays.

Next Day Shipping

Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.

RETURN POLICY:

True Religion gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise.

Refunds for merchandise returned within 30 days and accompanied by the original receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise credit based on the current selling price of the returned merchandise.

Swimwear, intimate apparel and discounted items ending in $0.95 are final sale and may not be returned or exchanged.

Gift cards may not be returned or redeemed for cash, except where required by law.  Original shipping charges are non-refundable.  A government issued photo ID is required for all in-store returns and exchanges.

Purchases may be returned or exchanged in any U.S. or Canada True Religion location.

Note: Stores cannot refund Paypal or AfterPay orders. These type of orders must to be shipped back to our warehouse.

EXCHANGES:

For the best service and selection, please order your replacement items online or visit your local True Religion store. We are unable to process exchanges online.