Shipping & Returns
FREE STANDARD SHIPPING:
True Religion offers Free Standard Ground Shipping on all orders of $150 or more.
Following credit card verification and order processing (1-2 business days), you will receive your order within approximately 7-10 business days. This timeframe does not include weekends or holidays.
2nd Day Shipping
Orders placed before 2:00 PM EST will arrive within 2 business days; pending credit card authorization and verification. This timeframe does not include weekends or holidays.
Next Day Shipping
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service.
True Religion gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise.
Refunds for merchandise returned within 30 days and accompanied by the original receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise credit based on the current selling price of the returned merchandise.
Swimwear, intimate apparel and discounted items ending in $0.95 are final sale and may not be returned or exchanged.
Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable. A government issued photo ID is required for all in-store returns and exchanges.
Purchases may be returned or exchanged in any U.S. or Canada True Religion location.
For the best service and selection, please order your replacement items online or visit your local True Religion store. We are unable to process exchanges online.
HOLIDAY RETURN POLICY:
True Religion accepts the return of merchandise in its original condition with tags attached, purchased between November 1, 2018 through December 31, 2018 until January 31, 2019.
Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise gift card credit in the amount of the current selling price of the returned merchandise.
Items ending in $0.95 are final sale and may not be returned or exchanged.
Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.
Returning an Online Purchase
Purchases made at ca.truereligion.com may be returned to our warehouse by mail.
- Step 1: Products must be returned in their original packaging and you must include your original packing slip with your return. If you do not have the original packing slip, please print your order confirmation and include it in your shipping box.
- Step 2: Pack and seal your box securely, in the original box if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.
- Step 3: Mail your return to the address below (for tracking purposes, we highly recommend to keep a copy of your return tracking information). Please note that you are responsible for return shipping fees.
True Religion Returns
5101 Orbitor Dr
Mississauga, ON L4W 5R8
Customer Service 844-351-5770
Refund Processing Time
Once your package has been received, your refund will be processed within 10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer support team.
RETURNING IN STORES:
You may also return your order to any True Religion full price or outlet location, accompanied by your order confirmation and packing slip. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item.
Note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.
RETURNING INTERNATIONAL RETURNS:
Please contact us at firstname.lastname@example.org and we will provide you with an international return label and instructions. All international refunds will be credited to you by BorderFree in the same currency and exchange rate as your original order.
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.
Do you accept returns for all items?
We will do our best to accommodate our customers, but items such as Swimwear or Intimates cannot be returned or exchanged.
Private Sale Event and all items ending in $.95 are FINAL SALE and cannot be returned or exchanged.
Is there a restocking fee?
Can I return or exchange footwear purchases?
Yes, but all footwear returns must be returned with original packaging in original condition.