PRIVACY POLICY

Last updated November 1, 2017

Thank you for visiting our Privacy Policy.  This Policy applies to information collected by True Religion Brand Jeans Canada ULC (“True Religion”, “we”, “us” or “our”) in Canada, including on ca.truereligion.com and ca.last-stitch.com and any other website or mobile application that links to this Policy (collectively, our “Sites”), through our Customer Service Department, and at True Religion retail locations in Canada.

We want you to know that we take the privacy, security and confidentiality of your information seriously. Accordingly, we take commercially practicable precautions to ensure the security and confidentiality of that information. We also want you to know what information we collect, what we use it for and how we will treat it once collected. Finally, this Privacy Policy describes the choices you have with respect to the collection, use and disclosure of your Personal Data, and how you can access or correct your Personal Data. In short, this Policy is for you. Please read it carefully.

BY ACESSING THE SITES AND/OR PROVIDING US WITH PERSONAL DATA, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS POLICY.

  1. WHAT INFORMATION IS COLLECTED?

Personal Data is information about you as an identifiable individual.  We collect and store Personal Data as further described below.

Personal Data you provide

We collect Personal Data as necessary to provide the products, services or information that you have requested, or otherwise operate our business.  For example:

  • We may collect your name, billing address, shipping address, email address, telephone number, credit card number and expiration date and information about your order when you make a purchase on our Sites. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations (or other transactional information) and/or to provide customer service.
  • We may collect your name, email address, mailing address, postal code, and preferences if you sign up to receive information and special offers from us. This information will be used to provide you with products that may be of interest to you and to provide you with any information that you request.
  • We may collect your name, email address, mailing address, postal code, age or date of birth, and gender if you create an account with us. This information will be used to help you keep track of your orders, to keep you updated about special offers, updates related to the Sites, and to facilitate checkout.
  • We may collect your name and email address if you contact us with a question or request a Live Chat with us. This information may be used so that we can respond to your question or contact you should we disconnect from our Live Chat.
  • We may collect your name, email address, and other contact information if you participate in a promotion (e.g., contest, sweepstakes) that we sponsor. This information will be used to fulfill the terms of the promotion and to contact you regarding promotional and special offers, sales, and new features. It will also be subject to the terms accompanying such promotion.
  • We may collect your name, age, postal code, shopping habits, email address and/or mailing address if you choose to participate in one of our on-line surveys. This information will be used to help provide us with relevant information about our consumers.

Information we collect from third parties

If you login to our Sites through a social media platform, or otherwise interact with social media through our Sites (such as by using a plug-in), we will receive personal information from the social media platform, such as your username, email address, gender, public profile information and any other information that you have agreed to share, whether explicitly or through your privacy settings.

We may collect Personal Data, and aggregate or demographic data, from marketing service providers and other vendors, to the extent permitted by law.

We may combine this data with Personal Data you provide to us or that we collect automatically. We use this information to improve our products, services and marketing efforts and to send you the most relevant, timely and exciting offers and announcements specifically tailored for you and your interests.

Information we collect automatically

When you use the Sites, including by browsing our merchandise and/or contacting us with inquiries, we collect certain information automatically, including Internet Protocol (IP) addresses, Internet browser information, other characteristics of your device and software, domain names of your Internet Service Provider (ISP), your approximate geographic location, a record of your usage of our Sites, the time of your usage and other information that does not specifically identify you. We also may receive similar information from third parties. This information is used to analyze and improve the Sites and to provide our customers with a fulfilling and customized online experience.

Cookies and Other Session Identifiers

Like many sites, we utilize a technology called "cookies". A cookie is a piece of information that is placed on your browser when you access the Sites. We use cookies to optimize our Sites, to understand traffic and usage patterns and to provide additional functionality and customization to the Sites. For instance, the Sites may set a cookie on your browser that remembers you during future visits. We use cookies to monitor and to maintain information about your use of the Sites. Cookies are also used to track your actions on the Sites (such as the pages you visit and your interactions with the Site) and the identity of the website you visited before and after visiting the Sites. We use this information to tailor our advertising to you on the Site and on other websites, as well as our direct marketing efforts. Cookies also allow us to hold selections in a shopping cart when a user leaves the Sites without checking out. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue in your browser until they are deleted or expire). Some of the cookies we use may be flash cookies or Adobe cookies. These cookies may contain demographic information and depending on your browser settings these cookies may not normally be deleted when your cookies are deleted. Please check your browser settings to determine where these types of cookies are stored and how they may be deleted.

While we recommend that you leave cookies turned on as they allow you to take advantage of some of the features of the Sites, you have the ability to control the use and moderation of our cookies. However, if you elect not to allow cookies to be placed as provided herein, you may not be able to use or to enjoy all of the services and features of the Sites. Specifically, you can configure your browser settings (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your Web browser's help section for information on how to do this.

If you access the Sites using your mobile device, and your mobile device's settings allow it, we may collect mobile location information from your device. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

  1. HOW DO WE USE THE INFORMATION WE COLLECT?

We use Personal Data for the purposes identified in the “What Information Is Collected?” section above, and otherwise as necessary to fulfill your requests and operate our business, including in the following ways:

Internal Business Purposes: We may combine the information we collect automatically with Personal Data you provide to us and that we collect from third parties, and may use this information for internal business purposes including, without limitation, to help us improve the content and functionality of the Sites, to better understand our users, to improve the Sites and our products and services, to protect against, identify or address fraudulent activities, to manage your account and to provide you with customer service and to generally manage the Sites and our business.

Marketing: We may combine the information we collect automatically with Personal Data you provide to us and that we collect from third parties, and use this information to contact you for marketing and advertising purposes, including, without limitation, to inform you about offers, contests or surveys which may be of interest to you and to display content and advertising on or off the Sites which may be of relevance to you. If you wish to change or update your Personal Data or to change your communication preferences, you may do so as provided herein.

Aggregated Personal Data: In an ongoing effort to better understand and to serve the users of the Sites, we (either directly or working in concert with our marketing services providers) may conduct research on our customer demographics, interests and behavior based on Personal Data and other information that has been provided or received by us. For example, we may combine information about visitors to the Sites to determine how best to target our marketing and the products that we offer in certain areas of the country. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and  not considered Personal Data under this Policy.

  1. DO WE SHARE YOUR INFORMATION?

We may share your Personal Data in the following circumstances:

Business Transfers: As with any business, it is possible that as our business develops, we might sell, assign, buy, transfer or otherwise acquire or dispose of certain businesses or corporate assets. In the event of such or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of us and/or our business or assets may use and disclose your Personal Data and other information in accordance with the terms of this Privacy Policy.

Agents, Consultants and Related Third Parties: We, like many businesses, sometimes engage other companies (including subsidiaries and affiliates) to perform certain business-related functions on our behalf. Examples of these services include, but are not limited to, online targeted advertising, analytics, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, data hosting and processing, website evaluation, data analysis and, where applicable, data cleansing.  In order to provide these services, we may provide or otherwise give such companies access to Personal Data, but we authorize them to use this information only in connection with the services they are retained to perform.  Some of these companies are located outside of Canada, including in the United States.  While processed by these companies, Personal Data will be subject to applicable foreign laws, which may permit foreign government and national security authorities to access Personal Data in certain circumstances.

Subsidiaries and Affiliates: We may share Personal Data with our subsidiaries and affiliates (including outside of Canada) for internal audit, management or administrative purposes. 

Legal Requirements: We may disclose your Personal Data in other circumstances as permitted or required by law (including, without limitation, as required pursuant to a subpoena or court order or lawful request from law enforcement or a government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of other customers or users, (iii) to act in urgent circumstances to protect the personal safety of users of the Sites or the public or (iv) to protect against legal liability or potential fraud, in each case as determined in our sole discretion.

Other uses: We may disclose your Personal Data for other purposes with your consent.

Aggregate information: We may share aggregate information with marketing partners, advertisers and others from time to time. Examples of aggregate information include the number of users who visited the Sites during a specific time period or purchased a specific product through the Sites.

  1. TARGETED ADVERTISING/THIRD PARTY ADVERTISERS

We may use advertisers, third party ad networks, and other advertising companies, to serve advertisements on our Sites and on third-party websites. Please be advised that such advertising companies may gather information about your visit to our Sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. If you would like more information about this practice and to know your choices please visit http://www.networkadvertising.org/managing/opt_out.asp or http://preferences.truste.com/truste/. PLEASE NOTE THAT THIS POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.

Please note that our Sites do not support "Do Not Track" browser settings and do not currently participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal or non-personally identifiable information.

  1. WHAT STEPS ARE TAKEN TO KEEP YOUR INFORMATION SECURE?

We take commercially reasonable steps to protect the security and confidentiality of Personal Data in our custody or control.  We have implemented administrative, technical and physical controls that are designed to protect Personal Data from loss, misuse, unauthorized access, inadvertent disclosure, alteration and/or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Sites may not always be secure. Please keep this in mind when disclosing any Personal Data via the Internet or by email. 

If you elect to set up an account on the Sites, you will be asked to provide an email address and password. We recommend that you select a password with at least 8 characters and consider adding numbers or special characters to further strengthen your password. In order to help protect your personal information, you should be careful about providing your password to others and change it periodically. If you wish to update a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact us at privacy@truereligion.com.

The file containing Personal Data will be stored in databases owned and maintained by us or our affiliates, agents or third party service providers. Authorized employees, representatives and agents will have access to Personal Data as necessary in connection with their job responsibilities.

We do not and will not, at any time, ask you to provide your Personal Data or other personal information in a non-secure or unsolicited email or telephone communication. Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is one of our priorities. If you receive such an email, please contact us to bring it to our attention.

  1. YOUR CHOICES REGARDING PERSONAL DATA?

If you have created an account on the Sites, you will be able to sign in and update your account (including contact) information.

You may also request access to or correction of the Personal Data in our custody or control by writing to us at the address provided below.  We may take reasonable steps to verify your identity before providing access to Personal Data or making corrections.

In addition, you may:

Limit the Personal Data You Provide: You can use the Sites and limit the Personal Data you provide either by disabling cookies or by not providing us with Personal Data. If you choose to limit the Personal Data you provide and/or to disable cookies, you may not be able to use certain functionalities of the Sites. For instance, in order to purchase goods and services on the Sites, payment and shipping information must necessarily be provided.

Manage your Subscription Preferences: We may send your information by email or text message. If you provide your mobile phone number and ask to receive information by text message, we may provide information in that manner. Additionally, we may send automated text messages (if you provide consent). Where you consent to receive automated text messages from us, please note that your consent includes consent to receive both autodialed and/or pre-recorded telemarketing text messages or non-automated messages from or on behalf of True Religion at the telephone number you provided. You further understand that consent is not a condition of purchase and that message and data rates may apply. Additional terms and conditions, including message frequency, are provided at sign-up for any automated messages. You may ask us not to contact you by text message at any time by responding to a text message after it is received. For automated text messages, you will have the opportunity to opt-out by replying "STOP" to any message received. Please note that you hereby consent to receiving a confirmatory message in response to any opt-out request.

For email marketing, you will have an opportunity to change your subscription preferences by clicking on an "unsubscribe" hyperlink contained in all promotional emails sent by us or on our behalf. Please note that while we honor all subscription requests as timely as possible, it may take up to ten business days to become effective. Please be aware that even if you opt-out of receiving future promotional communications, you may, if you utilize the eCommerce features of the Sites, be sent certain transactional communications related to the purchase or shipment of items purchased. Thus, if you order online, we will send you an email confirming your order and we may need to contact you by phone, email or regular mail if we have questions about your order. Additionally, an opt-out will not remove you from messages that we are required to send under relevant laws or regulations.

Social Media & Other Public Platforms: You may also manage the sharing of certain Personal Data with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust your permissions and manage the interactivity between us and your social media platform(s) or application(s).

  1. THIRD PARTY WEBSITES

The Sites may contain links to other websites not operated or controlled by us (the "Third Party Sites"). The policies and procedures set forth herein do not apply to any Third Party Sites. The owners and operators of all Third Party Sites are responsible for the personal information handling practices of those sites, if any. The links on the Sites do not imply that we endorse or have reviewed the Third Party Sites, including their privacy policies, if any. We strongly encourage contacting those sites directly for information on their privacy policies.

If you have accessed the Sites through a link from certain of our advertising or marketing partners, the Sites may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of such information is governed by this Policy.

  1. Is Information Collected From Children?

Protecting the privacy of children is extremely important to us. The Sites are a general audience website and are not directed at nor intended for use by children. We do not knowingly collect or intend to collect Personal Data from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Data to us and you should use the Sites only with the knowledge, permission and involvement of a parent or guardian. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Policy by instructing their children never to provide Personal Data through the Sites without parental consent. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us and we will endeavor to delete that information from our databases.

  1. How Will I Be Informed About Changes Regarding This Policy?

The Sites and our business may change from time to time. As a result (and for other business and/or technological reasons), it may be necessary for us to make changes to this Policy. We reserve the right to update, change, amend or modify this Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data.

If we make any material changes to this Policy (as determined by us), we will post a notice on the Sites notifying users of the changes and providing an opportunity for you to take action relative to those changes prior to their implementation. In some cases, we also may send an email notifying registered users of upcoming changes.

This Policy was last updated on the date indicated above. Your continued use of the Sites after any changes or revisions to this Policy become effective shall indicate your agreement with the terms of such revised and then-current Policy.

  1. CONTACT US

If you wish to request access to or correction of your Personal Data, make inquiries or complaints, or have other questions about our Privacy Policy, you may write to:

 

True Religion Brand Jeans

Attn: Chief Financial Officer

1888 Rosecrans Ave

Manhattan Beach, CA, 90266

privacy@truereligion.com