FAQ

TOP QUESTIONS ASKED
What are your shipping fees?
Shipping Methods Ground 2nd Day Next Day
Delivery Times Delivery in 7-10 Business Days Delivery in 2 Business Days Delivery by Next Business Days
Cost $8.00 $20.00 $30.00
Ground Shipping
Following credit card verification and order processing (1-2 business days), you will receive your order within approximately 7-10 days (Monday through Friday). This timeframe does not include weekends or holidays.
2nd Day Shipping
Orders placed before 2:00 PM EST will arrive within 2 business days; pending credit card authorization and verification. This timeframe does not include weekends or holidays.
Next Day Shipping
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service.
When will my order be shipped? When will it arrive?
All orders have an average processing time of 1-2 business days. Please note that we do not process orders or deliveries on weekends or holidays. Times may vary if shipping to rural areas. Please check your tracking e-mail for confirmed delivery dates.
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, click here . Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.
Do you have a size chart?
Click here for size chart.
ORDERING QUESTIONS
What forms of payment can I use online?
We accept Visa, MasterCard, American Express and PayPal. Gift and merchandise cards cannot be redeemed online currently, only in stores.
I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service team. One of our customer service agents will be happy to provide assistance.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.
How can I make sure my order went through?
Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-2 hours after placing your order.
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.
How do I know that my order has been shipped?
You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your confirmation you will be able to click the tracking number and it will redirect you to UPS.com.
How long does delivery take?
The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services visit our shipping section.
What are my payment options?
We accept Visa, Mastercard, Discover, American Express, and PayPal. Giftcards cannot be redeemed online currently, only in stores.
Are purchases on this website really tax free?
No. We collect sales tax based on the province the package is being shipped to.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship internationally?
True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click here. om your computer transmission and our server, so that only data to and from these sources can be valid.
SHIPPING QUESTIONS
Do you offer free shipping?
We offer free standard ground shipping on all orders of $150 or more.
When will my order be shipped? When will it arrive?
All orders have an average processing time of 1-2 business days. Please note that we do not process orders or deliveries on weekends or holidays. Shipping times may vary if living in rural areas.
What's the difference between "Order Date" and "Ship Date"?
Order date is the day you made your purchase. Ship date is the day your item is shipped to you from our warehouse.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
INTERNATIONAL SHIPPING QUESTIONS
True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click here
RETURN/EXCHANGE QUESTIONS
Can I return a Canada online purchase to a True Religion store?
You may choose to return any item that you have purchased online at one of our locations within 30 calendar days from the date of purchase. Simply bring a copy of your original invoice – email confirmation page. We cannot accept returns without your original invoice. Please note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.
What is your In-Store Returns/Exchanges Policy?
Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise card credit in the amount of the current selling price of the returned merchandise. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item. Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.
Can I return a store purchase to your online store?
At this time, we cannot accept store purchases returned to our online return address.
Returning an Online Purchase

Purchases made at ca.truereligion.com may be returned to our warehouse by mail.

Step 1: Products must be returned in their original packaging and you must include your original packing slip with your return. If you do not have the original packing slip, please print your order confirmation and include it in your shipping box.

Step 2: Pack and seal your box securely, in the original box if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.

Step 3: Mail your return to the address below (we highly recommend to keep a copy of your return tracking information). Please note that you are responsible for return shipping fees.

Return Address:
True Religion Returns
5101 Orbitor Dr
Mississauga, ON L4W 5R8
Customer Service: 844-351-5770

Refund Processing Time
Once your package has been received, your refund will be processed within 10 business days.
Refunds

Returns will be refunded in the same form as the original payment method. Refunds for orders purchased with True Religion Gift Cards will be issued as a True Religion Gift Card and shipped to the original billing address. Original shipping charges are non-refundable.

If you have any questions please contact our customer support team by clicking here

MISCELLANEOUS QUESTIONS
Where is the nearest store near me?
To find a local True Religion store, click here to be directed to our store locator page.
Are the products on the website the same as in the stores?
Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, click here.
Why can't I select the color/size combination I want?
It's possible that the item is no longer in stock or sold out.
What is your privacy policy?
To review our Privacy Policy, click here.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
How do I order a replacement button?
You can request replacement hardware by reaching out to repairs@truereligion.com. Please include the style or sku number, color, and name of style if possible. If you do not have the information needed you can attach a picture of the front and back of the product to the e-mail.
COUNTERFEITING QUESTIONS
Someone is selling True Religion Brand Jeans jeans on eBay. Are they authentic?
Please note that none of our authorized retailers are permitted to sell True Religion Brand Jeans jeans on eBay or other auction sites. The only way to guarantee that you are purchasing authentic True Religion Brand Jeans jeans is to buy them from one of our locations or authorized retailers.
What if the online seller says the True Religion Brand Jeans jeans are New With Tags (NWT)? Does that mean that they are authentic?
No. Counterfeiters have studied authentic True Religion Brand Jeans jeans and are capable of copying the look of most of our labels and tags (although they are much lower quality). Almost all counterfeit jeans sold on eBay and other auction sites are advertised as New With Tags, but this means nothing because the tags often are counterfeit.
Someone in my area is having a Jean Party at their house. Are the jeans authentic?
Probably not. None of our authorized retailers are permitted to sell authentic True Religion Brand Jeans at jean parties. It is highly probable that the jeans are counterfeit if an individual has five or more pairs to sell.
I want to report a counterfeiter. Who should I contact?
Please email brandenforcement@truereligion.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information.
Can I take my items to a local store to verify authenticity?
True Religion store personnel are not allowed to verify authenticity of product purchased outside of a True Religion location. Authentication inquiries will be shipped to our corporate office to be examined by our legal team. Any questions regarding this process can be directed to our customer support team by clicking here.