Frequently Asked Questions

TOP QUESTIONS ASKED
What are your shipping fees?
Shipping Methods Ground via USPS 2nd Day via UPS Next Day via UPS
Delivery Times Delivery in 7-10 Business Days Delivery in 2 Business Days Delivery by Next Business Day
Cost $8.00 $20.00 $30.00

Express/Expedited shipping: order must be submitted by 12pm PST

True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service provider.

When will my order be shipped? When will it arrive?

All orders have an average processing time of 1-2 business days. You will receive your order within approximately 7-10 days (Monday through Friday). Times may vary if shipping to rural areas. Please check your tracking e-mail for confirmed delivery dates. Please note that we do not process orders or deliveries on weekends or holidays.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order, visit the Order Status page.

Once an order has shipped, you will receive a shipment confirmation email that will contain your UPS tracking information.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Multiple shipments will result in multiple/separate charges.

ORDERING QUESTIONS
What forms of payment can I use online?

We accept Visa, MasterCard, American Express, Discover, PayPal, and ApplePay.

Do you have a Size Chart?

Click Here for size chart.

I'm having problems placing an order. What can I do?

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement.

If you continue to experience problems placing an order, please contact our customer service (bottom of the page). One of our customer service agents will be happy to provide assistance.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

How can I make sure my order went through?

Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order.

You will receive this email typically between 1-2 hours after placing your order.

Why should I become a registered user?

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.

How do I know that my order has shipped?

You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your shipment confirmation you will be able to click the tracking number and it will redirect you to UPS.com.

How long does delivery take?

The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services visit our shipping section.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Are purchases on this website really tax free?

No. We collect sales tax based on the province the package is being shipped to.

Do you ship internationally?

True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers.

SHIPPING QUESTIONS
What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, click Here.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

When will my order be shipped? When will it arrive?

All orders have an average processing time of 1-2 business days. You will receive your order within approximately 7-10 days (Monday through Friday). Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Please note that we do not process orders or deliveries on weekends or holidays.

Do you offer free shipping?

We offer free standard ground shipping on all orders of $150 or more.

What's the difference between "Order Date" and "Ship Date"?

Order date is the day you made your purchase. Ship date is the day your item is shipped to you from our warehouse.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

RETURN/EXCHANGE QUESTIONS
What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.

Please review our Shipping & Returns section of our website for additional return/exchange information.

International Customers:

Please contact us at customersupport@truereligion.com with your order number and we will provide you with an international return label and return instructions.

All international refunds will be credited to you by BorderFree in the same currency and exchange rate as your original order.

MISCELLANEOUS QUESTIONS
Can you tell me when new products or special promotions are announced?

Yes. Simply sign up with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. To subscribe, simply click the subscribe link on the bottom of our website.

Where is the nearest store near me?

To find a local True Religion store, click Here to be directed to our store locator page.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, click Here.

Why can't I select the color/size combination I want?

It's possible that the item is no longer in stock or sold out.

Why was my order or item(s) cancelled?

There are several reasons why your order or certain item(s) may have been cancelled:

  • The item(s) sold out.
  • We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. If paid with PayPal, amounts charged for cancelled item(s) will be refunded back to the original form of payment. Refunds can take up 5 business days to clear and 10 business days for the amount to post to your account, depending on your financial institution.

How do I subscribe/unsubscribe to your emails?

To subscribe, simply click the subscribe link on the bottom of our website.

To unsubscribe: Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.

What is your privacy policy?

To review our Privacy Policy, click Here.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

How do I order a replacement button?

You can request replacement hardware by reaching out to repairs@truereligion.com. Please include the style or sku number, color, and name of style if possible. If you do not have the information needed you can attach a picture of the front and back of the product to the e-mail.

How can I become a True Religion affiliate partner?

You must first be partnered through eBay Enterprise. It is free to join, and you can apply to join at Affiliate Network

Non-delivery:

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 30 days (from “delivery date”) to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

COUNTERFEITING QUESTIONS
Someone is selling True Religion Brand Jeans jeans on eBay. Are they authentic?

Please note that none of our authorized retailers are permitted to sell True Religion Brand Jeans jeans on eBay or other auction sites.

What if the online seller says the True Religion Brand Jeans are New With Tags (NWT)? Does that mean that they are authentic?

No. Counterfeiters have studied authentic True Religion Brand Jeans and are capable of copying the look of most of our labels and tags (although they are much lower quality). Almost all counterfeit jeans sold on eBay and other auction sites are advertised as New With Tags, but this means nothing because the tags often are counterfeit.

I want to report a counterfeiter. Who should I contact?

Please email brandenforcement@truereligion.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information.