What forms of payment can I use online?
We accept Visa, MasterCard, American Express and PayPal. Gift and merchandise cards cannot be redeemed online currently, only in stores.
I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service team. One of our customer service agents will be happy to provide assistance.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.
How can I make sure my order went through?
Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-2 hours after placing your order.
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.
How do I know that my order has been shipped?
You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your confirmation you will be able to click the tracking number and it will redirect you to UPS.com.
How long does delivery take?
The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services visit our shipping section.
What are my payment options?
We accept Visa, Mastercard, Discover, American Express, and PayPal. Giftcards cannot be redeemed online currently, only in stores.
Are purchases on this website really tax free?
No. We collect sales tax based on the province the package is being shipped to.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship internationally?
True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click here
. om your computer transmission and our server, so that only data to and from these sources can be valid.